Shipping policy

Last updated: 30 August 2026

We offer free tracked delivery across Europe. The destinations currently available and the estimated delivery window for your address are shown at checkout before you pay.

Order confirmation and tracking

You will receive an order-confirmation email after checkout. When your parcel leaves our fulfilment facility, we will send a shipping confirmation with a tracking link so you can follow its progress.

Delivery estimates

The delivery estimate shown at checkout is the best estimate for your destination. Carrier delays, public holidays, severe weather and customs processing can occasionally add time after dispatch.

Delivery address

Please check your delivery address carefully before completing checkout. If you notice a mistake, email hallo@avenori.shop immediately with your order number and the correct address. We will update it whenever the parcel has not yet been handed to the carrier.

If tracking has not updated

Tracking can take a short time to update after the shipping email arrives. If it remains unchanged or your parcel has passed the delivery estimate shown in your order, contact us and we will investigate it with the carrier.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, email us with your order number. If possible, include photos of the parcel and item. We will work with you to put it right.

For delivery help, contact hallo@avenori.shop.