Terms of service

Last updated: 30 August 2026

These terms explain the practical conditions for shopping with Avenori. By placing an order through this website, you agree to the terms below.

About Avenori

Avenori operates this online store. Questions about an order or the website can be sent to hallo@avenori.shop.

Products and availability

We aim to describe and display our products accurately. Screen settings and packaging updates may cause small differences in colour or appearance. Product availability can change, and we may limit quantities when stock is low.

Orders

After you place an order, we will send an email confirming that it has been received. If we cannot fulfil an order, we will contact you and refund any amount already paid for the unavailable item.

Please check the products, quantity, email address and delivery address before paying. Contact us promptly if something needs to be corrected.

Prices and payment

The price, currency, discounts, delivery charge and any applicable taxes shown in checkout are the amounts that apply to your order. Payment is collected using the payment method you select at checkout.

Delivery

Available destinations, delivery estimates and tracking information are described in our Shipping Policy. Delivery estimates are not guaranteed arrival dates, but we will help if a parcel is delayed, lost or damaged.

Refunds and the 60-day guarantee

Every NeuroBalm order is covered by our 60-day money-back guarantee. Opened tins are included and do not need to be returned. Instructions are available in our Refund Policy.

Using the website

Please do not misuse the website, interfere with its operation, attempt unauthorised access, or use its content in a way that infringes the rights of Avenori or others.

Changes to these terms

We may update these terms when the store, services or customer experience changes. The version shown on this page applies from its displayed update date.